FAQ: Maco Go: The smallest on-the-go Apple Watch Charger
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

FREE Gift: I cannot see the Free gift (Pouch & Carabiner) in my survey, do I need to add in?

If you have received the confirmation with our team that you’re entitled of the free gift (pouch + carabiner), you do not need to do anything or add-on for the pouch+carabiner in the survey unless you want extra. You might not see the free pouch included in the survey yet, please do not worry, we will add it in for you.

Last updated: April 17, 2020 22:27

Add-on: How do I add more item(s) to my pledge?

1: If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.

  1. Look at the Add-On Menu in the project description. Find the item(s) you want to add. Then increase your reward by the corresponding dollar amount.

For example, if you choose a reward level of Maco Go ($22), and would like to add an extra Maco Go ($20) and an extra USB-A adapter ($5). Total pledge = $22 + $20 + $5 = $47 (adjust your pledge from $22 to $47.)

The shipping is ONE flat fee of $10~$15 AUD depending on your location - no matter how many items you get.

  1. Done, you can sit back and relax. After the project ended, we will send you a survey to ask you for shipping information, which items (if any) you added from the Add-on Menu and also confirm your color selection. You will also have the chance to add any Maco products later on in the survey.
Last updated: February 26, 2020 17:00

Rewards: I want to add a Maco product(e.g. Maco cable organiser) to my pledge, how can I do it?

If the Maco product is listed at the Add-on menu in the project description, you can just simply adjust your pledge amount by adding the discounted price of the specific item you would like to add on top of your original reward.

If the Maco product is not listed at the Add-on menu in the project description, do not worry. After the campaign ends, we will send every backer a survey where you will be able to add on any additional Maco product(s) you want that is not available on the Add-On Menu. Our other Maco products can be found at hellomaco.com

Last updated: February 26, 2020 17:00

Shipping: When will I receive my reward?

We aim to have manufacturing completed in July 2020, and send stock to our fulfillment centers (Melbourne & Hong Kong). We hope to start shipping rewards by the end of July 2020. We will keep all of our backers updated and be completely transparent with progress.

Last updated: February 26, 2020 17:00

Shipping: How much is the shipping fee?

Shipping is a standard flat fee of AUD $10 for Australia, and AUD $12-15 for the rest of the world. There is no added shipping fee for any additional item you add to your reward.

Last updated: February 26, 2020 17:00

Rewards: Can I pledge for more than one reward level?

Unfortunately, Kickstarter doesn’t allow pledges for more that one reward. However, if you want multiple items, simply add the cost of the extra item to your pledge (please refer to the Add-on topic following). After the campaign finishes, we will send out a survey where you can confirm your extra items.

Last updated: February 26, 2020 17:00

Product: What is the dimension and weight of Maco Go?

The dimension of Maco Go is 32 x 42 x 10mm / 1.2 x 1.6 x 0.4inch. The weight is 20g / 0.04lbs. An illustration can be found under the Specifications on the campaign page.

Last updated: February 26, 2020 17:00

Products: Will there be more colours for Maco Go?

We’re always open to adding more colours. However, adding other (colour) options does become tricky with our manufacturing (minimum order quantity), and inventory management side of things. We’ll consider introducing more colours as the campaign progresses.

Last updated: February 26, 2020 17:00

What devices are compatible with Maco Go?

Maco Go is compatible with all the current Apple Watch Models: 1st gen, Series 1, 2, 3, 4, & 5. Maco Go can charge with any USB-C connector devices: Macbook (2015 and later), Windows laptop comes with USB-C connector, iPad Pro 11” and 12.9” (3rd gen), any smartphone with USB-C connector (Samsung S20, S20+, Note 10+, Huawei P30 Pro, Huawei Mate 30, Google Pixel 4 & etc.), power adapter with USB-C connector (new Macbook charger, iPad Pro charger, iPhone 11 Pro charger, etc).

We also offer an option USB-A adapter which allows you to charge with any device or power adapter with the USB-A adapter.

Last updated: February 26, 2020 17:00

Shipping: What shipping method will you be using?

Australia: All Australian orders will be shipped directly from our office in Melbourne via Australia Post. International: Orders outside Australia will be sent from our Hong Kong fulfilment centre. All orders will be shipped with tracking.

Last updated: February 26, 2020 17:00

Return: What is your return / refund policy?

Unfortunately, we do not offer refunds or returns on items received as Kickstarter rewards. The items you receive after making a pledge is not a purchase but are referred to as ‘rewards’. The item is more of a gift to you as a sign of our appreciation to you for supporting our campaign and business. If the item/s you received is faulty, we are more than happy to send a replacement item/part, and we do have a two-year warranty on all our products.

Last updated: February 26, 2020 17:00

Warranty: Do you have a warranty for Maco Go?

Yes. We have a two-year warranty on all our products. If any product becomes defective, we will replace it free of charge.

Last updated: February 26, 2020 17:00

I have another question?

Please message us directly through Kickstarter or via our email: info@hellomaco.com, we’d be more than happy to answer any questions.

Last updated: February 26, 2020 17:00

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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